SmallBizGenius Analysis
Trycaviar, an online food delivery service, faces significant customer service and reliability issues based on overwhelmingly negative reviews.
Category Breakdown
Scores based on analysis of 48 recent reviews
Order Fulfillment
9.0/10Reviewers report widespread issues with Trycaviar delivering the correct items, with many orders missing critical components or being delivered to the wrong address entirely. Multiple customers describe receiving incomplete or cold food despite Trycaviar's claims of successful delivery.
42 reviews mention thisCustomer Service
2.0/10Customers universally pan Trycaviar's customer service, citing long wait times, unhelpful agents, and a general lack of accountability when things go wrong. Numerous reviews describe struggling to obtain refunds or credits even for egregious delivery failures.
37 reviews mention thisTimeliness
3.0/10Many reviewers complain about lengthy delivery delays, with some orders taking over an hour longer than the estimated timeframe. Trycaviar seems unable to reliably fulfill deliveries within the promised window, frustrating customers.
29 reviews mention thisPricing Transparency
6.0/10Reviewers express frustration with Trycaviar's pricing, noting hidden fees and service charges that significantly inflate the final cost compared to the initially displayed menu prices. The lack of transparency around total charges is a common complaint.
15 reviews mention thisPros & Cons
What Customers Love
Common Complaints
"Food not delivered, guy 6 mins away I called him ,he said he delivered it smoked salmon, hickory smoked 2 orders, crab cakes ,lobster bites, man the dude took my food $over $289.00 and caviar told they can't refund me f I now deleted app and go pick up my own food"
"I have been hung up on, disconnected via chat several times, told someone would call me resolve in 3 hours, 1 hour, 24 hours, 3 hours, and now we are almost 48 hours and they told me another 24 hours for a resolution."
"Pretty much every time I order pizza on this app it arrived and very poor condition, no help form the company, I can alway just pick up my own, but they are offering this service they should manage their Dashers better"
"Automatically added 20% delivery fee for driver? You cannot adjust tip. With service fee and tip my 100.00 food became 145.00"
"They deactivated my account, then asked me for account info, when provided, they asked for last order I made and what was the amount... How is a person suppose to know what was ordered couple months ago for lunch?!?"
Common Questions About Trycaviar
Answers derived from customer review patterns
Is Trycaviar legit and trustworthy?
Based on the overwhelmingly negative reviews, Trycaviar does not appear to be a legitimate or trustworthy food delivery service, especially for small businesses. Customers report consistent problems with order fulfillment, lengthy delays, poor customer service, and difficulty obtaining refunds - all critical issues for companies relying on reliable delivery.
Based on 48 reviewsDoes Trycaviar have good customer service?
No, Trycaviar's customer service is universally panned by reviewers. Customers describe long wait times, unhelpful agents, and a lack of accountability when orders are incorrect or not delivered. Many struggled to get refunds or credits even for egregious delivery failures.
Based on 37 reviewsIs Trycaviar worth it for small businesses?
No, Trycaviar does not seem to be a worthwhile option for small businesses. The service's consistent problems with order accuracy, timeliness, and customer support make it an unreliable partner for companies that depend on dependable food delivery. Small business owners would likely be better served looking elsewhere for their delivery needs.
Based on 48 reviewsLooking for Something Different?
Compare Trycaviar against 2 similar travel & events options.
View Alternatives